Quality Policy

Our mission is to provide quality, innovative and evidence-based pharmaceuticals, diagnostic, emergency care, medical technology and dental products that will assist our customers to operate in the most reliable, cost effective and productive manner.

We aim to achieve this through the provision of quality service to our customers by quality people and systems.

We will achieve this mission and excellence and ensure that the quality requirements of our products and customers are realised by:

• Accepting products from our principals that are ‘fit for purpose’ by:
       - Aligning with our Noble Cause
       - Conforming to the requirements of New Zealand and Australian regulatory authorities
• Ensuring we have the necessary quality policies and procedures in place to meet New Zealand and Australian standards for Good Manufacturing Process (GMP) and all other relevant regulatory requirements.
• Providing training and support to employees to enable them to excel in their roles and provide excellent service to internal and external customers.
• Committing to continuous improvement principles so we can identify areas for improvement and take appropriate steps to improve our products and services.
• In particular we will focus on:
       - Encouraging continuous improvement initiatives from employees
       - Listening to, seeking and acting on customer feedback
       - Identifying and rectifying underperformance
       - Regular management review of our quality management system and quality objectives
• Management of Risk

In all our business activities our aim is to deliver on the Pharmaco noble cause:

"Pharmaco is here to improve lives.

To deliver exceptional healthcare products which make a profound difference to people’s health and wellbeing.

We strive to be vital, dynamic, supportive, caring and creative.

Together, we will make a real difference.

Today and every day."